FAQs
Here are all the answers to our most popular frequently asked questions.
By 2025, every phone line in the UK will be digital, routing calls over IP (Internet Protocol).
This means that businesses will need to migrate all their phone lines, as well as any other special services that are currently using the PSTN phone lines.
Jelly can offer completely free calls to UK landlines and UK mobiles, plus very competitive rates to non-geographic and international destinations. Have a look at our Hosted VoIP Solutions page for all the details.
VoIP stands for Voice over Internet Protocol. This broad term covers any phone calls made over the Internet. It includes a group of protocol technologies, of which, SIP is an example. SIP is one of the specific protocols that enables VoIP.
It is very important to make sure you have the right kind of connectivity to support the number of concurrent calls your business needs. We are able to offer managed internet connections with guaranteed call quality. By using a product suitability checker on your initial discovery session, we can let you know what is available at your location(s) right from the start.
Yes. Jelly can port your existing ISDN and PSTN numbers onto the VoIP system, allowing you to take your numbers anywhere.
Yes of course. All you need to do is obtain a PAC code from your existing supplier, and the Jelly admin team will do the rest.
Because we are an independent solution provider, we can offer tailored solutions from all of the major suppliers and, if you opt for more than one core product, i.e. Mobile + Fixed Line, we are sure to be able to offer you a competitive package, topped with unbeatable customer support.
Our admin team will deal with all enquiries, from SIM swaps to billing queries.
For all contact details, visit our contact page here.
Speak to an expert
Need help with choosing the right connectivity solution for your business? Book a discovery session with our solution design team, we are sure to find the right package to fit your business.